Updated: 8/8/2020 9:15 AM CST
CAN I STILL PURCHASE FROM YOUR WEBSITE?
We’re currently still able to accept orders and ship internationally, however, shipping to China is unavailable at the moment as most carriers have stopped delivering there. We recommend ordering to addresses that you know you’ll be able to access, such as your home, as opposed to business addresses that may have restricted access.
ARE YOU GUYS FULFILLING AND SHIPPING AS NORMAL?
We're trying to. Due to the constantly changing circumstances, fulfilling your order may take longer than usual. Please be patient with our team, and expect orders to be fulfilled within 2-5 days business days, but could take up to 7-10 business days after your order has been placed.
On the shipping end, our carriers are informing us about the changing circumstances that they face on a daily basis; minor delays are happening internationally. Our carriers cannot guarantee express delivery at the moment, and by selecting this option on our site your order may or may not be delivered within the expedited time.
We’ll be sure to communicate any significant delays with you using the email address that you enter at checkout.
CAN I CHANGE MY DELIVERY ADDRESS?
We understand that you may now need to amend your delivery addresses, and some carriers have a self-service option that allows you to do this.
If this option is available to you, it’ll be included in the tracking information sent to you when your order’s left our warehouse. If the option isn’t available on your tracking link, then the carrier doesn’t have the ability to do this. The Fit to Fly Support Team is able to amend the delivery address if you order has been placed, but has not left our warehouse yet. If you receive an email confirmation that your order has been shipped, then it is out of our hands and we can not adjust your delivery address, you'll need to contact the carrier. If you need to change your delivery address before it leaves our warehouse, please contact the Fit to Fly Support Team here: https://fittoflyapparel.com/contact
SO WHAT IF I’M NOT THERE TO RECEIVE MY PACKAGE?
If you can’t change your delivery address, and no one else can accept the delivery, it will be returned to us and you’ll be refunded in full.
The carrier may leave your order in a safe place at the address if it’s student accommodation or your place of work, for example, so we’ve extended the returns period to accommodate for that! Return periods have been extended to 60 days after your order has been placed, rather than 30.
HOW DO I INITIATE A RETURN?
Our return protocols are same as normal, please contact the Fit to Fly Support Team using the directions here: https://fittoflyapparel.com/shipping-returns
HAS COVID-19 IMPACTED FIT TO FLY'S SUPPLY CHAIN?
Yes, we receive products from multiple different suppliers and some companies have experienced operational issues due to COVID-19. As a result, we cannot restock as quickly and some items may sell out and not come back to our site for quite a while. We’re monitoring the situation very closely, working with local authorities in affected regions and following the advice of the World Health Organization. The welfare and health of our suppliers are a top priority for us. Should the authorities recommend taking additional action, we’ll be sure to follow their guidance.
I HAVE MORE QUESTIONS
Please contact our Support Team here: https://fittoflyapparel.com/contact